Call or send an email

Do you need help with the product or do you want advice regarding its use? For all questions related to the products and their use, we are available by phone or e-mail.

We will also be happy to answer any questions you may have about research on electronic cigarettes, as well as on the topic of smoking cessation. Most of the team that makes up the Q Vapehouse brand are ex-smokers (some of us smoked for 25 years or more), so we will be happy to try to answer or find an answer and help you quit smoking!

For help (we speak English, German, Croatian and Slovenian), you can call us from Monday to Friday between 8:00 and 16:00.

+386 5 91 77 777

or email us at

Live chat

In order to get as close as possible to our customer, we have made it possible for you to contact us through a dialogue window, which you open by clicking on the icon in the lower right corner of the screen. The consultant on the other side (if present) will help you immediately with answers to any questions. Otherwise, you will receive a reply via e-mail.

E-liquid Mixing Calculator

To make it as easy as possible for you to DIY mix e-liquids or add nicotine to Longfill and Shortfill liquids, we have prepared calculators that help you easily determine the exact amount of aroma or pre-fill, booster, and base. Jump to the calculator page and calculate the ingredients you need for your e-liquid in less than a minute.