Delivery & Shipping

Last updated December 5, 2022

We are Q VAPEHOUSE društvo s ograničenom odgovornošću za trgovinu i usluge, doing business as Q VAPEHOUSE d.o.o. (“Q Vapehouse” “company” “we” “us” or “our”). We are committed to delivering your package safely and in the shortest possible time. If you have any questions or concerns, please contact us.

This delivery & shipping policy describes how we deal with your package from the moment you finish your order, to the moment it is delivered to the selected address.

Please read this delivery & shipping policy carefully, as it will help you understand how long we’ll need to deliver your package.

1. Shipping destinations

We ship to Austria1, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany1, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia2, Spain and Sweden.

See the table below for estimated times of arrival at your address. Don’t hesitate to contact us with any additional questions or requests.

1Austria and Germany – please use our German website https://www.qvapehouse.com/de/
2Slovenia – Please use our Slovenian website https://www.qvapehouse.com/si/

2. Packaging and product availability

All products from our offer are in stock in our warehouses, so your order will be on its way to you in the shortest possible time. All orders are processed the next business day after your order is received, and payment is made in full.

In the event of an error or unavailability of a certain product, we will notify you immediately, find an appropriate solution or refund your money. In such cases, we reserve the right to extend the delivery period up to a maximum of 30 days.

3. Shipping cost and Free Shipping

We understand shipping costs can be a factor when ordering online. We work with different logistics partners, to provide you with optimal shipping prices and free shipping for all your bigger orders.

Zone
Country
Shipping cost
Free Shipping
001 Croatia, Slovakia 5,00 EUR Order over 50,00 EUR or a coupon
002 Bulgaria, Czech Republic, Hungary, Poland 6,25 EUR Order over 70,00 EUR or a coupon
003 Belgium, Denmark, Greece, Italy, Luxembourg, Netherlands, Romania 7,50 EUR Order over 80,00 EUR or a coupon
004 Latvia, Lithuania, Portugal 8,75 EUR Order over 90,00 EUR or a coupon
005 Estonia, France, Spain, Sweden 10,00 EUR Order over 100,00 EUR or a coupon
007 Finland, Ireland 12,50 EUR Order over 130,00 EUR or a coupon
009 Malta, Norway 17,50 EUR Order over 170,00 EUR or a coupon
010 Cyprus 22,50 EUR Order over 220,00 EUR or a coupon

We reserve the right, to make changes or modifications to these shipping prices. We will alert you about any changes by updating the “Last updated” date of this Delivery and Shipping Policy.

4. Delivery time

We work with different logistics partners, to provide you with fast and reliable delivery of your package. Here are the estimated delivery times for different delivery zones.

Zone
Country
ETA (days)
001 Croatia, Czech Republic, Hungary, Romania, Slovakia 1-3
002 Belgium, Denmark, France, Italy, Luxembourg, Netherlands, Poland, Spain 2-4
003 Bulgaria, Estonia, Greece, Lithuania, Norway, Portugal, Sweden 3-5
004 Ireland, Latvia 4-6
005 Finland 5-7
006 Cyprus, Malta 6-14

We reserve the right, to make changes or modifications to these ETAs (estimated time of arrival). We will alert you about any changes by updating the “Last updated” date of this Delivery and Shipping Policy.

5. Logistics partners

For the delivery of your order, we work with reliable partners who guarantee fast and safe delivery of the shipment. Depending on the delivery location, you have a choice of DHL, UPS, GLS, DPD, and postal service.

We reserve the right to choose another delivery service if this will enable more efficient delivery of your order.

6. Miscellaneous

Due to legal restrictions, we are unable to deliver certain products to specific countries. We reserve the right to refuse your order if the delivery address is in a country whose laws do not permit the purchase of the products in your order.

7. Contact us

In order to receive further information regarding delivery & shipping on our Website, please contact us by email at online@qvapehouse.com, or by post to:

Q Vapehouse d.o.o.
Zavrtnia 17
10000 Zagreb
Croatia