Your 14-day right of withdrawal
You may withdraw from your purchase within 14 days of receiving your order, without giving any reason and without any costs or penalties, as provided by EU Directive 2023/2673 and the consumer protection legislation applicable in your country.
How to exercise your right of withdrawal
Complete the form below. Once your request has been registered, you will automatically receive confirmation by email. The refund will be made within the statutory period applicable to your purchase.
When the right of withdrawal does not apply
Directive 2011/83/EU sets out several categories of goods and services for which the 14-day right of withdrawal does not apply. Below are examples that may be relevant to this store.
Digital content supplied with your express consent
If you purchase digital content (downloadable files, streaming videos, online courses with immediate access, software licences, etc.) and expressly request its immediate supply while confirming that you thereby lose your right of withdrawal, the 14-day right of withdrawal no longer applies (Article 16(m) of Directive 2011/83/EU). Your express consent is obtained at checkout.
Services that begin at your request during the withdrawal period
If you ask us to begin providing a service before the end of the 14-day withdrawal period, you may still withdraw from the contract, but you are required to pay a proportionate amount for the service already provided (Article 14(4)(a) of Directive 2011/83/EU). Your express request is obtained at checkout.
Custom-made products, perishable goods, sealed hygiene products and sealed media
The right of withdrawal does not apply to goods made to your specifications or clearly personalised, goods that are liable to deteriorate or expire rapidly, sealed goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery, or sealed audio, video or software media that were unsealed after delivery (Article 16(a), (c), (d), (e) and (i) of Directive 2011/83/EU).
Accommodation, rentals, catering and leisure services for a specific date
Services tied to a specific date or period of performance – such as accommodation other than for residential purposes, car rental, transport of goods, catering services and leisure activities such as event tickets – are exempt from the right of withdrawal (Article 16(l) of Directive 2011/83/EU).
Use this form to exercise your right to withdraw from the contract under applicable EU consumer protection law. Submitting the form registers your request, which we will confirm by email; submitting the form does not in itself mean that your withdrawal has been approved or accepted.
Your withdrawal is subject to the legal deadlines and conditions: the 14-day period (for goods, counted from delivery; for services and digital content, from the day the contract was concluded) and the statutory exceptions to the right of withdrawal, such as digital content you started to download or stream after agreeing to lose that right. We verify these before confirming, so submitting a request does not by itself guarantee its acceptance.
